Tale of Woe,

Dear Members, On the 31/10/13 I ordered an 8oz pot of Titebond III Waterproof wood glue from an advert on this site Intelligent Workshop paid £8.69 inc tax / p/p i know it's not a big order but i have a small outside job to do and thought i would give this a try, got a confirmation of my order by return, Heard nothing, 10/11/13 Sent email enquiring if it was on it's way, Still nothing, 15/11/13 sent another email got an acknowlegment of my email no delivery date or explanation why, 20/11/13 sent another email asking for news or a refund, to this date I have not heard from them, so what do i do stay quite and wait or tell others about the service and goods I haven't had, I certainly will not be shopping there again,

Ivor.

If you paid by credit card, you should be able to claim a refund from the credit card firm - it's called a "charge back". The credit card company carries the risk until the vendor has completed their part of the contract to deliver the goods.

Hi Paul, Thanks for hint I paid through PayPal so I know I have some sort of recourse as they have been it touch,

Thanks for thought, Ivor.

I know nothing about this company's status, but it seems you may not be alone:

http://www.ukworkshop.co.uk/forums/problems-with-intelligent-workshop-tools-t74586.html

I hope it's just a blip, I've bought from them in the past and received good service.

Kev

According to the thread KevM has given the address of, Intelligent Workshop is in administration. i.e. gone bust! So it is probably not "just a blip."

Hopefully Ivor, Paypal will compensate you. Otherwise it looks like you have lost your dosh.

Richard

hi there this is for the person who edited my comments on why the advert was available to us at all when other people had already had a similar problem

my question now is why was my comment editted and not answered it seemed a fair enough question to me

Do you mean your comment here **LINK** as there is two threads with the same title running. I have a feeling that Ivor may have posted twice without realising it, I know I have done this before.

It would appear that both his web site & forum are not available, I don`t know if this is a consequence of the troubles intelligent workshop is having.

Cheers.

Doug

Hi Sam,

Derek has kindly answered your question and just to say I wouldn’t edit what was a fair and open question, which as you can see was answered in the other post, follow Derek’s link.

The two posts have become a little confusing and I thought it best to leave it that way as merging them made no sense.

We should all stick to this thread from now on.

Steven.

Yes sorry about this slip of the finger, Ivor.

Edited By Ivor the engine on 27/11/2013 07:31:01

I agree with you Sam I could have spent £500 or more then what, it's funny how other people find out these things before the one you are dealing with do, I will have to look at other forums next time if there is one, I shall fight on to get my £8.69 small as it may be back as it leaves a sour taste in my mouth,

Take care, Ivor.